Customer Service

AT&T’s Free MicroCell Campaign Is Awesome.

by Jeff Weisbein April 19, 2011

It’s not often that I’ve been known to praise AT&T for anything, but this time I think they deserve some recognition. The other day, I received an email from AT&T stating that I was eligible for a free MicroCell. What is a MicroCell you ask? A MicroCell is essentially mini cell phone tower for your home/business. It [...]

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Quora: What’s the Big Deal?

by Jeff Weisbein January 23, 2011

I’ve asked this before, but I think it needs to be asked again. Can someone (anybody) please explain what it is about this Q&A site craze that is going on these days? Every tech guy (except me it seems) is hyping up Quora as the next big thing. While I admit I said the next [...]

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Could Automated Tech Support Be Life Threatening?

by Mike Mansell April 11, 2010

Using utility services against a resident is by no stretch of the imagination a new idea. In an episode of CSI, a stalker working for the cable company used his position to gain access to people’s homes. In the 2003 film, “The Italian Job”, a group of gold hijackers posed as a cable repair unit [...]

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Why Is Getting In Contact With Web Companies So Difficult?

by Jeff Weisbein March 26, 2010

It’s a task which may be harder then you ever expected, but getting in contact with numerous web companies both small and large can be an extremely daunting if not impossible task. Ever try and call Google for tech support? What about Facebook? Or even Twitter? Up until recently, Google did not provide phone support [...]

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Slicehost: Customer Satisfaction Story

by Michael Morris January 19, 2010

Slicehost, which was acquired by Rackspace several months ago, is an excellent company that provides Virtual Private Servers (VPS). These virtual servers provide the owner unrestricted access for both application and web development. As a customer of them for several years I have had many conversations with the Slicehost support staff, and every time I [...]

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